Position Summary:

In this role, you are the first point of contact with customers and engage with them via email, chat, and phone calls. You will answer questions about the products and represent our client's mission, values, and voice.

Responsibilities:

Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience.
Troubleshoot customer questions, issues, or complaints quickly and efficiently.
Master our internal management system in order to efficiently and effectively help our customers.

Required Skills/Abilities:

Exceptional communication skills.
Excellent writing skills (think: thorough, organized).
Fully bilingual in English and Spanish.
Fast typist.
Comfortable working across multiple communication channels.
Technically proficient.
Self-reliant, adaptable, and comfortable with repetition.
An approachable style with a personal touch and a “no such thing as a stupid question” attitude.
Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays.
Customer service or sales experience is preferred.

Benefits:

Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
Free snacks every day
Free catered lunch every day
Free catered dinner (for those on night shifts)
Door-to-door transportation after 9:00 PM
Happy hour on Fridays
Holiday parties!
An amazing, unique office environment (no cubes, no assigned workstations!)
Growth and development opportunities (the most in the industry!)
Professional development courses by leading business schools like BARNA
Tuition Reimbursement for qualified candidates
Yoga and workout classes (coming soon!)
Community service opportunities (#HoratioCares)
Discounts at local restaurants and stores.

Customer Experience Associate

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